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Prerequisites / Minimum Requirements
- An Apple supported version of Mac OS
- JAMF communication is enabled
- Self Service Application connects to JAMF server
End State / Outcome
- Ivanti Endpoint Manager software installed or being installed
- Remote Control permissions enabled
- If the end user does not provide permissions to the Ivanti Remote Control function, IT support to that user will be delayed
How to Steps
- Remote Control is used by Creighton support team when requested by the end user to provide support assistance.
- Apple does not allow the remote control settings to be managed by any IT department
- The end user must provide approval in system preferences for remote control to be allowed
- Once the endpoint manager software has been installed, a box will pop up prompting to finish setup of Ivanti Remote Control
- Click the blue box to Open System Settings (or open System Settings via other means)
- Toggle the IVRemoteControl from off (grey), to On (blue)
- If the computer has the correct JAMF user profiles, this setting change should not require admin rights; Any user should be able to toggle this setting
- Click Quit and Reopen
- If later is chosen, the device will need to be logged out or restarted
- The first time a support technician attempts a remote control connection, the screencapture prompt will occur
- Click Allow
- Failing to Click Allow will prevent the support technicians from providing the required technical support
- No actual recordings or audio capture is being made. This is all apple terminology for allowing a person to remotely view a screen
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