How to Recall an Office 365 Email with Undo Send

Prerequisites / Minimum Requirements

•        Have a valid, active Creighton NETID and Password.

•        Access to a computer with Internet connection.

•        Email must be unread in recipient’s email box.

End State / Outcome

• You are able to retrieve the email from the recipients email box.

How to Steps

Message recall is available after you select Send and is available only if both you and the recipient @creighton.edu email addresses. Messages sent to addresses outside of the @creighton.edu domain are not eligible for recall.

1. Select the Sent Items folder.
2. Select or double-click the message so it opens in another window.
3. Select File > Info.
4. Select Message Resend and Recall > Recall This Message..., and select one of the two options.

•     Select Delete unread copies of this message to recall the sent message.
•     Select Delete unread copies and replace with a new message to replace the sent message with a new message.

5. Select the Tell me if recall succeeds or fails for each recipient check box.
6. Select OK.