How to Recall an Office 365 Email with Undo Send

Prerequisites / Minimum Requirements

•        Have a valid, active Creighton NETID and Password.

•        Access to a computer with Internet connection.

•        Email must be unread in recipient’s email box.

End State / Outcome

• You are able to retrieve the email from the recipients email box.

How to Steps

We’ve all accidentally sent an email too early, without a specific attachment, or to the wrong address. Regardless of how it happened, an accidental email can make you seem too eager, too rushed, or worse: make you violate HIPAA. Sending protected health information (PHI) accidentally or to the wrong recipient (don’t always trust auto-fill!) is one of the most common causes for data breaches. Luckily, there is a free and easy way to undo a sent email. Anyone can set it up, and here's how.

1. Select the Sent Items folder.
2. Select or double-click the message so it opens in another window.
3. Select File > Info.
4. Select Message Resend and Recall > Recall This Message..., and select one of the two options.

•     Select Delete unread copies of this message to recall the sent message.
•     Select Delete unread copies and replace with a new message to replace the sent message with a new message.

5. Select the Tell me if recall succeeds or fails for each recipient check box.
6. Select OK.