Body
Summary
Double Robotics produces hybrid office equipment - specialized hardware and software used with an iPad to allow someone to display their face on the screen and move around the office remotely. This document provides background information on the system as well as some basic troubleshooting materials received from the vendor.
Scope
These systems are not support by MyIT. The department will need to work with their vendor on addressing any issues with the system.
Double Robotics Support:
https://support.doublerobotics.com/s/contactsupport
Basic Troubleshooting Steps
Please see below correspondence from Double Robotics regarding basic troubleshooting:
· A possible reason why you occasionally can't connect to the robot is because the Double app does not have Guided Access mode setup properly:
Guided Access Mode, aka Kiosk Mode (Recommended!)
(video example)
https://drive.google.com/file/d/1GmVoRNyoCCXy7V0FhrBXJP-jrs9mk0DQ/view?usp=share_link
If you have already checked to make sure that feature is working correctly, be sure the network connected to the iPad for the robot meets our connectivity requirements below:
Network Connectivity Requirements
You can also try pressing the "i" key while you call into the robot from a computer browser. This will display stats in the top left corner of the browser screen.
You should be getting above 1.0Mbps and below 150ms of latency consistently. This is not about internet speed. Let me know what kind of results you get there.
Also be sure your network has 'Fast Roaming' enabled for 802.11k, 802.11r, and 802.11v if possible so that access point handoffs are seamless.
You can also try opening up UDP ports 49152-65535.