Troubleshooting Steps for White Screen When Launching Zoom Meetings

Common Signs or Symptoms:

• White screen when launching Zoom

Troubleshooting Steps:

1. Try opening the Zoom meeting using a different browser. (Chrome or Firefox are recommended.)
2. Turn off or pause any browser add-ons that could be blocking the web page from displaying.

• Look for ad blocking or privacy add-ons, they can cause the most problems.
• Whitelist the site by clicking the add-on and clicking pause while on the desired website.

3. Change Browser Security Settings:

• Chrome:

1. 3 dots towards the top right > Privacy and Security > Security
2. Select the Standard setting.

• Firefox:

1. 3 lines towards the top right > Preferences > Privacy and Security.
2. Select the Standard setting.
3. Clear Browser Cookies:

• Chrome:

1. 3 dots towards the top right > Privacy and Security > Clear Browsing Data.
2. Change Time Range to All Time and check boxes for Cookies and other Site Data and Cached images and Files.
3. Click Clear Data

• Firefox:

1. 3 lines towards the top right > Preferences > Privacy and Security
2. Scroll down to Cookies and Site Data
3. Select Clear Data…
4. Check boxes for Cookies and Site Data and Cached Web Content.
5. Click Clear