Troubleshooting Zoom White Screen

Summary

Troubleshooting Zoom White Screen.

Body

How to Steps

Troubleshooting Zoom White Screen

 

1.      Try opening Zoom meeting using a different browser, we recommend Chrome or Firefox.

2.      Turn off or pause any browser add-ons that could be blocking the web page from displaying.

·         Look for adblocking or privacy add-ons, they can cause the most problems.

·         Whitelist the site by clicking on the add-on and clicking pause while on the desired website.

 

Graphical user interface, text, application  Description automatically generated

3.      Change Browser Security Settings:

·         Chrome:

i.      3 dots towards the top right > Privacy and Security > Security

ii.       Select the Standard setting.

·         Firefox:

i.      3 lines towards the top right > Preferences > Privacy and Security.

ii.       Select the Standard setting.

4.      Clear Browser Cookies:

·         Chrome:

i.      3 dots towards the top right > Privacy and Security > Clear Browsing Data.

ii.       Change Time Range to All Time and check boxes for Cookies and other Site Data and

Cached images and Files

iii.      Click Clear Data

·         Firefox:

i.      3 lines towards the top right > Preferences > Privacy and Security

ii.      Scroll down to Cookies and Site Data

iii.      Select Clear Data…

iv.      Check boxes for Cookies and Site Data and Cached Web Content

v.      Click Clear

Details

Details

Article ID: 431
Created
Wed 1/24/24 3:00 PM
Modified
Wed 1/24/24 5:13 PM