Summary
Sometimes when a user is trying to manipulate the resolution, despite their best efforts, they are unable to do so. This is a very easy FIRST troubleshooting step that techs can take to try and push the monitor to the correct resolution. By forcing the display adapter to recognize and display a lower and resolution, it allows for the user to then select the correct resolution.
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How to Steps
- Right click on the desktop and select the Display Settings drop down. The following screen will be displayed.
- Select the desired display by actually clicking in (in this example we will use Display 1).
- Scroll down and under Related Settings select Advanced Display.
- Take notice of the Desktop Mode vs. the Active Signal Mode, they may be different, causing the issue.
- Click Display Adapter Properties for Display 1
- From this new window, click List All Modes.
- A list of valid modes will be listed.
- Select a resolution that is lower than the desire resolution but still supported by the monitor, for this example, select 1280 by 720 (32 bit), 60 Hertz.
- The List All Modes window will close and then select Apply.
- The selected display should now display in an undesired resolution with a pop-up window showing the message Do You Want To Keep These Display Settings? Select Keep Changes.
- The selected display should now show an undesirable resolution.
- Repeat Steps 7 & 8, but this time, Select the Desired Resolution.
- The resolution should now be the desired (ideal) resolution for that display.
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