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How to Steps
What's Junk email?
Junk email messages are typically referred to as spam. These are messages that you don't want to receive that may be advertising products you don't use or find offensive. If you choose the Junk option, a copy of the message may be sent to Microsoft to help update our spam filters, and the message will be moved from your Inbox to your Junk Email folder.
What's phishing?
Phishing is the practice of luring you into disclosing personal information, such as bank account numbers and passwords. Often phishing messages look legitimate but have deceptive links that open fake websites. If you select Phishing, a copy of your message may be sent to Microsoft to help update our filters. Message will be removed from your Inbox. The easiest way to identify a phishing email is to look at the link in the email, if the link is not going to a Creighton.edu website then it is not a legitimate email.
What's a legitimate email?
If you know the sender and you're expecting the message, or if you receive a message that's mistakenly marked as junk, you can use the Report Message add-in to mark the message as Not Junk. This will move the message from the Junk Email folder back to your Inbox.
Remember, Creighton’s Division of Information Technology will only send official communications via the doit_official@creighton.edu email address, if an email looks official but did not come from doit_official@creighton.edu you should be suspicious.
What should I do about it?
If you ever receive an email that appears suspicious you can call the Service Desk at 402-280-1111 or 800-329-1011 or forward the message to abuse@creighton.edu and we will help you determine its authenticity.
Remember, you are the gatekeepers to Creighton’s systems, if you give up your password to a scam there are no other safeguards to prevent the scammers from stealing our data or using our systems to attack others.
If you think you have surrendered your password to a phishing email:
- Change your password immediately at https://ami.creighton.edu and/or
- Call the Service Desk (402-280-1111 or 800-329-1011) for assistance.
If this article did not help, please review the Related Articles in the right hand column or select the Related Services / Offerings and choose Report an Issue or Problem to open a ticket with the myIT Service Desk.