Summary
If a user sees this exclamation point icon next to their email address within Canvas profile/account settings, their email has been blacklisted. The solution is to contact Canvas support directly and ask them to remove that email address from the blacklist.
Body
Common Signs or Symptoms:
I am not receiving messages sent within ELMS-Canvas. My User Profile lists my @creighton.edu email address, but there's an exclamation mark with a message that Canvas could not send an email to this address. Please ensure the address is correct to continue receiving emails from Canvas.
Troubleshooting Steps:
Contact Canvas Support by selecting the Help icon within BlueLine and starting a chat or calling the support line. Ask them to remove the email address from the blocklist.
Additionally, a ticket can be started with CFE, but they would also need to reach out to Canvas support to address the issue.
If this article did not help, please review the Related Articles in the right hand column or select the Related Services / Offerings and choose Report an Issue or Problem to open a ticket with the myIT Service Desk.