How do I get Support for TrackingTime.co?

Answer

TrackingTime is a third-party time tracking application that is not managed by Creighton IT. You must create and manage their own accounts directly with TrackingTime.

Accessing TrackingTime

  1. Navigate to https://pro.trackingtime.co.

  2. You should be presented with the standard TrackingTime login screen.

If the site redirects you to a NetID or SSO login, your browser is likely caching institutional credentials. To resolve this:

  • Open the site in an incognito/private browser window

    • Windows: Ctrl + Shift + N
    • Mac: Command + Shift + N

Account Creation and Login

  1. Since this application is not managed by Creighton IT, you must:

  • Select Sign Up (located below the Login button).
  • Create an account using a personal or work email address.

  1. After the account is created, you must log in using:

  • Email
  • Password

  1. The following login methods are not supported and will fail or request unauthorized access:

  • Sign in with Microsoft
  • Sign in with SSO

Support Information

All support for TrackingTime must be handled directly by the vendor.

Creighton IT does not provide support, onboarding, or troubleshooting for this application.

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