Prerequisites / Minimum Requirements
- Old iPhone
- New iPhone
- Wi-fi Access
End State / Outcome
- Backed up data from old phone saved to iCloud.
- Data transferred from iCloud to new iPhone
How to Steps
Make an iCloud backup
1. Connect your previous device to the Internet with Wi-Fi.
2. Go to Settings >> iCloud >> Backup.
3. Make sure that iCloud Backup is turned on.
4. Tap Back Up Now.
5. Stay connected to Wi-Fi until the process finishes
Transfer your iCloud backup to your new device.
6. Turn on your new device. A "Hello" screen should appear.
If you've already set up your new device, you need to erase your new iPhone before you can transfer your iCloud backup to it. *
7. Press the Home button when you see the "Hello" screen. Follow steps until you see the Wi-Fi screen.
8. Tap a Wi-Fi network to join. Follow steps until you see the Apps & Data screen, then tap Restore from iCloud Backup >> Next.
9. Sign in to iCloud with your Apple ID and password.
10. When asked, choose a backup. Make sure it's the correct one by checking the date and size of each.
11. Stay connected and wait for the restore process to finish, then complete the rest of the onscreen setup steps. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device.
* To erase your device, tap Settings >> General >> Reset> > Erase All Content and Settings. This will erase any data that's currently on your device. After you erase it, your device restarts and the "Hello" screen appears.
If this article did not help, please review the Related Articles in the right hand column or select the Related Services / Offerings and choose Report an Issue or Problem to open a ticket with the myIT Service Desk.