Supports access and use of devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software/applications distribution.
This video is an overview of the TeamDynamix service portal that will replace EasyVista on November 15, 2023 from an end user perspective.
This article describes how to see Shared Contacts in Outlook when you have a shared mailbox.
How to add and remove members of a Fax Group.
Instructions for adding another user’s calendar in Outlook.
Back Up Your Mac with Time Machine.
Backup Sticky Notes in case of reset or reimage of machine. Sticky Notes Backup/Restore for windows 10 v. 1709 and later.
Overview on common problems that you might run into when working with a CalDigit Docking Station and a MacBook and resources to help troubleshoot.
How can I buy MS Office or other software at a discount?
Clearing Cache and Cookies in Firefox and Google Chrome.
This document describes how to clear the cache and cookies of Safari on versions 10.0.1 and above.
Create a new Drupal View display selected content.
Delete Conversations/Faxes in Office 365 Groups
This article explains how to delete your Creighton email account from your personal IOS device.
Determine which version of Outlook you are currently using
Enable Windows OneDrive AutoSave of Desktop, Documents, Pictures
This article provides information to allow Microsoft Edge to enable Internet Explorer Mode.
Instructions to fix an error that occurs when your are unable to log into Microsoft applications.
How to train your email to filter junk on a Mac.
Sometimes when a user is trying to manipulate the resolution, despite their best efforts, they are unable to do so. This is a very easy FIRST troubleshooting step that techs can take to try and push the monitor to the correct resolution. By forcing the display adapter to recognize and display a lower and resolution, it allows for the user to then select the correct resolution.
This article provides information on how to get permission to get administrative permissions so you can install software on your device.
How to fix error "The program can't start because mfc120u.dll is missing from your computer." when Launching Global Protect VPN.
This article is a quick guide for using the new Canon Multi-function Printer / Copier DX Model.
How to change background on multiple displays on Windows 10.
How to Free Up Storage on a Mac.
This article provides the steps to install the Virtual Private Network (VPN) on a Mac.
Mapping a Drive in Windows 10 to Easily Access a Network Share
Provides instructions on how to request an Apple App Store purchase; Directs to the service catalog and the prebuilt ticket workflow.
This article provides three methods for locating the last place you left off in a MS Word document.
How to use the Touch Bar on your Macbook Pro.
Provides guidance on installing the Adobe Creative cloud desktop application. This application is used to install Adobe Creative Cloud applications. These instructions are for Named user licenses. Named user licenses are those with a subscription.
Installing OneDrive on a Creighton PC.
Transfer content from previous iOS device to new iPhone
How to free up Windows update if it is hung on stopping.
How do I login to Cox Contour?
This article outlines the changes needed to correct a webcam issue on the Mac Book Pro.
Instructions for mapping to shared folders on Mac device, includes resolution issues when mapping to folders without using 'blue\' and an explanation of common issues when mapping to shared folders on Mac.
Process for migrating Outlook (.PST) archived emails to the Cloud on a PC.
This video is a brief overview of the new Canon DX model multi-function devices (printers).
Instructions to add another resource mailbox to Windows Outlook 2016.
Change the time zone to the correct setting in Outlook Web App.
This article explains how to move a OneNote notebook from one location to another.
The guide provides steps for you to backup or import OneNote in the desired format using the Windows Operating System (OS). Your will be able to export OneNote as .one, .doc, .docx, .pdf, .xps, .mht. We Recommend you save OneNote as .mht format as it opens on the browser and is easier to convert to another format. The process works on Windows OS only, therefore users with Mac devices can stop by the myIT service desk to loan a Windows device to perform the process.
These are the security changes you must make in Security Settings to install and run an unknown developers application in MacOSX.
These instruction allow you to wipe Outlook, user specific or all data from a mobile device.
Repairing OneNote Issues – Mac
This article provides the steps to request a large file from others using JayDrop.
Steps to completely remove and fix any users Keychain on a Mac.
This view provides a brief overview of the scan to print function on the new Canon multi-function devices (printers).
This article explains how to use JayDrop to send and receive large files quickly and securely. You can create a unique, temporary link for each file you want to send, and then share the link via email. Creighton staff and faculty have access to JayDrop as a default service.
This article contains steps for sharing a file or folder in OneDrive.
This article provides the steps to share your Outlook contacts with others.
Sharing Your Calendar Outside Creighton with Outlook.
To best support the University's computing equipment, the myIT Service Desk has set a minimum standard for computer hardware.
If you are the file owner, or have edit permissions, you can stop or change the sharing permissions in OneDrive.
Turning on One Drive - Files On-Demand
Complete the following steps if you are unable to open Word, PowerPoint, or Excel documents due to the possible security risks (malware) within the document.
User is unable to print from an Office product to Adobe PDF and receiving and invalid font error.
Adding files to OneDrive can be done in many different ways and then accessed from anywhere.
JayDrop allows you to send and receive large files quickly and securely.
After someone shares a file with you in OneDrive, that file will automatically appear in the Shared with Me list.
VPN - How do I connect to Creighton from Off-Campus?
This article provides myIT service desk locations.
This article provides information on ResQ support.
This provides instructions on how to add your Android device to the CUWireless network.