Supports access and use of devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software/applications distribution.

Categories (5)

Desktop Printing Services

Technology associated with printers and copiers, such as copy, scan, fax, and print.

Desktop and Mobile Device Support

Desktop and Mobile Device Support

Hardware Lifecycle Services

Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling

Loaner Service

The Loaner Service will provide a loaner laptop for a specified duration of time.

Software Licensing and Management

Software Contracts, Distribution, installation, and management of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

Articles (63)

Pinned Article Team Dynamix Overview for End Users

This video is an overview of the TeamDynamix service portal that will replace EasyVista on November 15, 2023 from an end user perspective.

Accessing Shared Outlook Contacts

This article describes how to see Shared Contacts in Outlook when you have a shared mailbox.

Adding and Removing Group Members from a Fax

How to add and remove members of a Fax Group.

Adding Another Users Outlook Calendar - Windows and Mac

Instructions for adding another user’s calendar in Outlook.

Back Up Your Mac with Time Machine

Time machine is not supported at Creighton

Backup Sticky Notes in case of reset or reimage of machine

Backup Sticky Notes in case of reset or reimage of machine. Sticky Notes Backup/Restore for windows 10 v. 1709 and later.

CalDigit Docking Station

Overview on common problems that you might run into when working with a CalDigit Docking Station and a MacBook and resources to help troubleshoot.

Can I buy MS Office or Other Software at a Discount?

How can I buy MS Office or other software at a discount?

Clearing Cache and Cookies in Firefox and Google Chrome

​​​​​​​Clearing Cache and Cookies in Firefox and Google Chrome.

Clearing Cache and Cookies on Safari

This document describes how to clear the cache and cookies of Safari on versions 10.0.1 and above.

Creating a New Drupal View

Create a new Drupal View display selected content.

Delete Conversations-Faxes in Office 365 Groups

Delete Conversations/Faxes in Office 365 Groups

Deleting Your Email Account from iPhone (IOS)

This article explains how to delete your Creighton email account from your personal IOS device.

Determine Which Version of Outlook You Are Currently Using

Determine which version of Outlook you are currently using

Enable Windows OneDrive AutoSave of Desktop, Documents, Pictures

Enable Windows OneDrive AutoSave of Desktop, Documents, Pictures

Enabling IE mode on Microsoft Edge Browser

This article provides information to allow Microsoft Edge to enable Internet Explorer Mode.

Error Signing Into Microsoft Applications

Instructions to fix an error that occurs when your are unable to log into Microsoft applications.

Filtering Junk Email in Outlook on a Mac

How to train your email to filter junk on a Mac.

Fixing an Inaccurate Display Resolution (Windows)

Sometimes when a user is trying to manipulate the resolution, despite their best efforts, they are unable to do so. This is a very easy FIRST troubleshooting step that techs can take to try and push the monitor to the correct resolution. By forcing the display adapter to recognize and display a lower and resolution, it allows for the user to then select the correct resolution.

Global Protect VPN - error mfc120u.dll missing

How to fix error "The program can't start because mfc120u.dll is missing from your computer." when Launching Global Protect VPN.

How Do I Use the New Canon DX Model Printer? (Quick Guide)

This article is a quick guide for using the new Canon Multi-function Printer / Copier DX Model.

How to change background on multiple displays on Windows 10

How to change background on multiple displays on Windows 10.

How to Free Up Storage on a Mac

How to Free Up Storage on a Mac.

How to install VPN on a Mac OSX

This article provides the steps to install the Virtual Private Network (VPN) on a Mac.

How to Map a Drive in Windows 10

Mapping a Drive in Windows 10 to Easily Access a Network Share

How to Request an Apple App Store Purchase

Provides instructions on how to request an Apple App Store purchase; Directs to the service catalog and the prebuilt ticket workflow.

How to Return to Where You Left off in MS Word

This article provides three methods for locating the last place you left off in a MS Word document.

How to use the Touch Bar on your Macbook Pro

How to use the Touch Bar on your Macbook Pro.

Installing Adobe Creative Cloud for Named User License

Provides guidance on installing the Adobe Creative cloud desktop application. This application is used to install Adobe Creative Cloud applications. These instructions are for Named user licenses. Named user licenses are those with a subscription.

Installing OneDrive on Creighton PC's

Installing OneDrive on a Creighton PC.

iPhone Upgrade Procedure

Transfer content from previous iOS device to new iPhone

Killing Windows Update Service

How to free up Windows update if it is hung on stopping.

Login to Cox Contour

How do I login to Cox Contour?

MacBook Pro Webcam Not Working

This article outlines the changes needed to correct a webcam issue on the Mac Book Pro.

Mapping Shared Folders on Apple Mac Computers

Instructions for mapping to shared folders on Mac device, includes resolution issues when mapping to folders without using 'blue\' and an explanation of common issues when mapping to shared folders on Mac.

Migrating Outlook Archived Emails to the Cloud

Process for migrating Outlook (.PST) archived emails to the Cloud on a PC.

New Canon Printer Tutorial

This video is a brief overview of the new Canon DX model multi-function devices (printers).

Office 2016 – Add Additional Mailbox – Windows

Instructions to add another resource mailbox to Windows Outlook 2016.

Office 365 Time Zone Change

Change the time zone to the correct setting in Outlook Web App.

OneNote – Change Notebook Location

This article explains how to move a OneNote notebook from one location to another.

OneNote Backup and Export Process

The guide provides steps for you to backup or import OneNote in the desired format using the Windows Operating System (OS). Your will be able to export OneNote as .one, .doc, .docx, .pdf, .xps, .mht. We Recommend you save OneNote as .mht format as it opens on the browser and is easier to convert to another format. The process works on Windows OS only, therefore users with Mac devices can stop by the myIT service desk to loan a Windows device to perform the process.

OSX Install an application from an Unknown Developer

These are the security changes you must make in Security Settings to install and run an unknown developers application in MacOSX.

Remotely Wipe mobile device

These instruction allow you to wipe Outlook, user specific or all data from a mobile device.

Repairing OneNote Issues – Mac

Repairing OneNote Issues – Mac

Requesting a file with JayDrop

This article provides the steps to request a large file from others using JayDrop.

Reset or Completely Delete Keychain - MAC

Steps to completely remove and fix any users Keychain on a Mac.

Scan to Print on New Canon Printers Tutorial

This view provides a brief overview of the scan to print function on the new Canon multi-function devices (printers).

Sending Files with JayDrop

This article explains how to use JayDrop to send and receive large files quickly and securely. You can create a unique, temporary link for each file you want to send, and then share the link via email. Creighton staff and faculty have access to JayDrop as a default service.

Sharing a File or Folder with OneDrive

This article contains steps for sharing a file or folder in OneDrive.

Sharing Outlook Contacts

This article provides the steps to share your Outlook contacts with others.

Sharing Your Calendar Outside Creighton with Outlook

Sharing Your Calendar Outside Creighton with Outlook.

Standards for Computer Hardware

To best support the University's computing equipment, the myIT Service Desk has set a minimum standard for computer hardware.

Stop or Change Sharing Permissions in OneDrive Files

If you are the file owner, or have edit permissions, you can stop or change the sharing permissions in OneDrive.

Turning on One Drive - Files On-Demand

Turning on One Drive - Files On-Demand

Unable to open Word, PowerPoint, Excel documents due to possible security risks (malware)

Complete the following steps if you are unable to open Word, PowerPoint, or Excel documents due to the possible security risks (malware) within the document.

Unable to print from an Office product to Adobe PDF and getting the error invalidfont

User is unable to print from an Office product to Adobe PDF and receiving and invalid font error.

Uploading Files to OneDrive

Adding files to OneDrive can be done in many different ways and then accessed from anywhere.

Using FileDrop in JayDrop

JayDrop allows you to send and receive large files quickly and securely.

Viewing Files or Folders Shared with Me in OneDrive

After someone shares a file with you in OneDrive, that file will automatically appear in the Shared with Me list.

VPN, How do I connect to Creighton from Off Campus

VPN - How do I connect to Creighton from Off-Campus?

What are the myIT Service Locations on Campus?

This article provides myIT service desk locations.

Who can help me with ResQ?

This article provides information on ResQ support.

Adding an Android Device to CUWireless

This provides instructions on how to add your Android device to the CUWireless network.