How to Steps
Double Robotics iPad Robot in Nursing
This document explains the troubleshooting steps for operating the Double Robotics iPad robot in the nursing area in Criss.
NOTE: myIT no longer supports these devices. The individuals that support these devices no longer work at the University, so the department needs to manage this device.
· A possible reason why you occasionally can't connect to the robot is because the Double app does not have Guided Access mode setup properly:
Guided Access Mode, aka Kiosk Mode (Recommended!)
(video example)
https://drive.google.com/file/d/1GmVoRNyoCCXy7V0FhrBXJP-jrs9mk0DQ/view?usp=share_link
If you have already checked to make sure that feature is working correctly, be sure the network connected to the iPad for the robot meets our connectivity requirements below:
Network Connectivity Requirements
You can also try pressing the "i" key while you call into the robot from a computer browser. This will display stats in the top left corner of the browser screen.
You should be getting above 1.0Mbps and below 150ms of latency consistently. This is not about internet speed. Let me know what kind of results you get there.
Also be sure your network has 'Fast Roaming' enabled for 802.11k, 802.11r, and 802.11v if possible so that access point handoffs are seamless.
You can also try opening up UDP ports 49152-65535.
Further Resources: https://support.doublerobotics.com/s/contactsupport