Migrating Your Outlook Account PC & MAC

End State / Outcome

• Successfully moved email from one account to another in Outlook.

How to Steps

On an Apple Device:

1.         Open Outlook: Launch the Outlook application on your Mac.
2.         Access Preferences: Click Outlook in the menu bar at the top of the screen, and then select Preferences from the drop-down menu.
3.   In the Preferences window: click on the Accounts icon. Then, click on the + button at the bottom left corner to add a New Account.
4.  Your new account will now appear in the left-hand column beneath your primary account.
5.  You can now move emails (NOT folders) into your primary account by creating new folders in your primary account and dragging emails into them from your old account.

 Once you have completed the migration of data:                      

1.        In the Preferences window: click the Accounts icon.
2.        Highlight the account to be removed, then click the - button at the bottom left corner to remove the account.

 On an Apple device:

1.        Open Outlook: Launch the Outlook application on your Mac.
2.        Access Preferences: Click Outlook in the menu bar at the top of the screen, and then select Preferences from the drop-down menu.
3.        In the Preferences window: click the Accounts icon. Then, click the + button at the bottom left corner to add a New Account.
4.        Your new account will now appear in the left-hand column beneath your primary account.
5.        You can now move emails (NOT folders) into your primary account by creating new folders in your primary account and dragging emails into them from your old account. 

   Once you have completed the migration of data:                       

1.        In the Preferences window: click the Accounts icon.
2.        Highlight the account to be removed, then click on the - button at the bottom left corner to remove the account.

On a PC:

1.  Open Outlook: Launch the Outlook application on your PC.
2.        To add a new account: Click File in the menu bar at the top left of the screen, and then select + Add Account on the Account Information screen.
3.        Outlook will generate a pop up asking for the email address of the new account.  Enter the email address of the account you wish to add to Outlook.
4.        Select Microsoft 365 from the Advanced Settings pop up.
5.        Enter your Creighton password for the account shown on the configuration pop up and click Connect.
6.        On the pop up option to Stay signed in to all your apps select NO, sign into this app only.  (You do not want the secondary account to supersede your primary Microsoft account).
7.        Click Done on the notification that the account was successfully added.
8.        Restart Outlook to connect to the new account and gain access to the new mailbox.
9.        Your new account will now appear in the left-hand column beneath your primary account.
10.        You can now move emails (NOT folders) into your primary account by creating new folders in your primary account and dragging emails into them from your old account.

  Once you have completed the migration of data:           

1.        To remove an account: Click File in the menu bar at the top left of the screen and then, on the Account Information screen, select Account Settings and on the  drop down, menu select Add and remove Accounts….
2.        Highlight the account to be removed, then click the X Remove button to remove the account.

In Office for the Web (OWA):

• Outlook for the web does not provide a built-in feature to merge two accounts directly. Each Outlook account is associated with a unique email address. They are treated as separate entities and do not allow for the transfer of emails between them.
• Use an email client software like Microsoft Outlook for Mac or a PC computer to add both accounts and manage them in a single interface. This allows you to access and manage multiple accounts simultaneously.