Add a shared mailbox to Outlook

How to Steps

 

Add a shared mailbox to outlook

After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook.

What if it didn't work?

If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.

 

If that didn't work, then manually add the shared mailbox to Outlook:

  1. Open Outlook: Launch the Outlook application on your computer.

  2. Go to Account Settings:

    • Click on the File tab in the upper left corner.
    • Select Account Settings, then click on Account Settings again from the dropdown.

  3. Change Account:

    • In the Account Settings window, select your primary email account.
    • Click on Change.

  4. More Settings:

    • In the Change Account window, click on More Settings.

  5. Advanced Tab:

    • Navigate to the Advanced tab.
    • Click on Add under the section labeled "Open these additional mailboxes."

  6. Enter Shared Mailbox Name:

    • Type the name or email address of the shared mailbox you want to add.
    • Click OK.

  7. Finish Setup:

    • Click Next in the Change Account window, then click Finish.
    • Close the Account Settings window.

  8. Refresh Outlook:

    • Restart Outlook. The shared mailbox should now appear in the folder pane on the left side.

For Outlook on the Web

  1. Log In: Open your web browser and log into your Outlook on the web account.

  2. Open the Shared Mailbox:

    • Click on your profile picture in the upper right corner.
    • Select Open another mailbox from the dropdown menu.

  3. Enter Mailbox Address:

    • Type the email address of the shared mailbox and click Open.

  4. Access Mailbox: The shared mailbox will open in a new tab. You can now send and receive emails from this mailbox.

 

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