My Blue Accounts Says it's Inactive

Common Signs or Symptoms:

• Receive a Account is Inactive message when trying to login into Creighton systems.

Troubleshooting Steps:

All current faculty, staff, and students receive a BLUE account while they are active members of the University Community. For faculty and staff this generally means while they are either under contract or currently employed according to HR.

For students, this means from when you have been accepted until 1 year after graduation or your last enrolled course. A BLUE account allows you access to various systems and services at Creighton including CUmail (email), the NEST (banner), CUWireless (secure wireless access), and VPN among many others. Remember, YOU are ultimately responsible for your account.

You must activate your account before you can use it.

If you are a faculty or staff member, you should have received information on how to activate from HR or your hiring manager. If you are a new student, your school's admissions department should have sent you this information in the mail.

 Steps to activate.

1. Go to https://ami.creighton.edu and click Activate Account.
2. Enter your assigned NetID, the one-time password (OTP), and your date of birth to verify your identity.
3. Create a security profile that you will use if you should ever need to reset your password.
4. Finally, you will be able to create the new password that you will use when logging in to services using your BLUE account.