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Outlines the Student Service Desk troubleshooting process for Respondus LockDown Browser, including reinstalling the application and escalating unresolved issues to the CFE team.

If a user sees this exclamation point icon next to their email address within Canvas profile/account settings, their email has been blacklisted. The solution is to contact Canvas support directly and ask them to remove that email address from the blacklist.

This article provides the necessary steps for obtaining administrative access to Canvas (BlueLine) account(s).

Review this article for some troubleshooting steps, if you are not seeing your course in the BlueLine (Canvas) dashboard.

This article provides the work around when BlueLine stalls on the loading... message.