Respondus LockDown Browser – Install and Reinstall Troubleshooting

Prerequisites / Minimum Requirements

• Student must be using the Creighton-specific Respondus LockDown Browser.

• Device must meet Respondus system requirements.

• Student must have the ability to install software on their device.

• LockDown Browser is typically used with Canvas exams that require Respondus.

• **Creighton Devices may need to request Admin Rights via Admin By Request 

Creighton LockDown Browser Download 

End State / Outcome

• Respondus LockDown Browser launches correctly.

• Student is able to access their Canvas exam using LockDown Browser.

• If the issue cannot be resolved through reinstalling, the ticket is escalated to the CFE team for further troubleshooting.

How to Steps

Step 1: Confirm Student Is Using the Creighton Version

Provide the student with the official Creighton download link and confirm they installed the correct version of Respondus LockDown Browser.

Creighton LockDown Browser Download

Students must use the institution-specific version for Creighton for exams to function properly.

Step 2: Verify System Requirements

Confirm the student’s device meets the Respondus system requirements.

System Requirements

Verify the following:

• Supported Windows or macOS version

• Stable internet connection

• Ability to install applications on the device

Step 3: Uninstall LockDown Browser

Guide the student through uninstalling the current installation of LockDown Browser.

Windows

1. Open Control Panel.

2. Select Programs and Features.

3. Locate Respondus LockDown Browser.

4. Select Uninstall.

Mac

1. Open Applications.

2. Locate LockDown Browser.

3. Move the application to the Trash.

Note: Creighton devices may require requesting Admin Rights via Admin By Request before uninstalling.

Step 4: Restart the Device

Have the student restart their computer before reinstalling the application.

Step 5: Reinstall LockDown Browser

Have the student download and reinstall LockDown Browser using the Creighton link below.

Creighton LockDown Browser Download

Note: On Creighton-managed devices:

• Windows: Install through Company Portal

• Mac: Install through Self Service

Locate Respondus LockDown Browser in the appropriate application portal and install from there.

Step 6: Escalate if the Issue Persists

If reinstalling does not resolve the issue:

1. Create a TDX ticket.

2. Include details of all troubleshooting steps already completed.

3. Provide any error messages or screenshots if available.

Optional: Respondus Student Support

Students can also review Respondus support resources or submit a support request.

Student Support Articles

Submit a Respondus Support Ticket

Typically, CFE will work with Respondus Support if escalation is required.