Knowledge Base

Categories (13)

Academic Technologies

Instructional technology and resources. Includes learning management systems, instructional technology, assessment, learning analytics, lecture capture, and polling/surveys.
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Accounts and Access

Support for system access, account creation and management including password resets and sponsored accounts.
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Communication and Collaboration

Facilitates communication and collaboration. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.
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Departmental Applications and Solutions

Support for application and technology used in specific departments or spaces but not across the entire organization.
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End User Computing

Supports access and use of devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software/applications distribution.
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Enterprise Applications and Solutions

Supports university business functions. Includes business capability/process automation, financial/procurement, human resource, library, and student info systems.
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Human Resources

Employment, MyHR, and Payroll support. These tickets are routed directly to Human Resources and are not covered by IT.
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Information Security

Provides security, data integrity, and compliance. Includes identity/access management, security consulting/education, incident response/investigation, and security policy..
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Infrastructure

Supports the operation and management of the IT environment. Includes the data center, database/network, connectivity, and server/storage management.
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IT Maintenance and Outage Notices

This page serves as a central hub for keeping you informed about any disruptions to our services.Stay tuned for real-time updates, proactive notifications, and helpful resources to navigate through any IT-related challenges seamlessly.
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Parking & Transportation

Information on where to park, what permits are needed and shuttle schedules.
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Research Enablement

Services supporting research activities, including advanced or specialized storage and applications, research data services/software, and lab management systems.
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Strategic Sourcing

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