Ivanti Endpoint Manager Remote Control Security prompts on Mac OS

Prerequisites / Minimum Requirements

• An Apple supported version of Mac OS 
• JAMF communication is enabled
• Self Service Application connects to JAMF server

End State / Outcome

• Ivanti Endpoint Manager software installed or being installed
• Remote Control permissions enabled
• If the end user does not provide permissions to the Ivanti Remote Control function, IT support to that user will be delayed

How to Steps

• Remote Control is used by Creighton support team when requested by the end user to provide support assistance.
• Apple does not allow the remote control settings to be managed by any IT department
• The end user must provide approval in system preferences for remote control to be allowed
• Once the endpoint manager software has been installed, a box will pop up prompting to finish setup of Ivanti Remote Control
• Click the blue box to Open System Settings (or open System Settings via other means)

• Toggle the IVRemoteControl from off (grey), to On (blue)
• If the computer has the correct JAMF user profiles, this setting change should not require admin rights; Any user should be able to toggle this setting

• Click Quit and Reopen
• If later is chosen, the device will need to be logged out or restarted

• The first time a support technician attempts a remote control connection, the screencapture prompt will occur
• Click Allow
• Failing to Click Allow will prevent the support technicians from providing the required technical support
• No actual recordings or audio capture is being made.  This is all apple terminology for allowing a person to remotely view a screen