Common Signs or Symptoms:
- A user uploads a PDF to Visa Spend Clarity.
- Other users attempting to view the file are unable to open it.
- The PDF displays an error or fails to render in the browser.
Troubleshooting Steps:
Disable the Adobe PDF Portfolio output setting in Outlook so that newly created PDFs are saved as standard PDF files.
- Open Microsoft Outlook.
- Select the Adobe PDF tab in the Outlook ribbon.
- Click Change PDF Conversion Settings.
- Go to the Settings tab.
- Uncheck the option:
“Output Adobe PDF Portfolio when creating a new PDF file.”
- Click OK to save the changes.
If this article did not help, please review the Related Articles in the right hand column or select the Related Services / Offerings and choose Report an Issue or Problem to open a ticket with the IT Service Desk.