BlueLine (Canvas) Video Loading Issue

Common Signs or Symptoms:

• While uploading a video in BlueLine, the thumbnail does not load and the message loading.... does not go away.

Troubleshooting Steps:

This is a bug that occurs within Canvas (BlueLine) when you click post too soon after uploading the video. This causes the video to not process correctly.

Work Around

1.  Go into upload/record  media option but choose User Media, and it will then show the video you recorded.

 NOTE: If you are unable to edit the comment, you will need to post a new comment and then follow the same procedure as above.