Error Signing Into Microsoft Applications

Common Signs or Symptoms:

• A Something went wrong message appears when accessing Microsoft applications.  The message will be similar to the image below and is a common error for devices that have had the motherboard replaced.

Troubleshooting Steps:

Windows 11 Instructions

1. Open the Settings app.
2. On the left-hand side, choose Accounts.
3. Click Access work or school.
4. Next to your Creighton email address, click the drop-down arrow then Disconnect.
5. When a prompt appears asking "Are you sure you want to remove this account?", click Yes.
6. Choose Connect on the top-right of the window.
7. A Set up a work or school account pop-up will appear, enter your Creighton email address formatted as NetID@creighton.edu.
8. Enter your Creighton email password, then choose Sign In.
9. When complete, a message saying "You're all set" will appear. Click Done.
10. Your Creighton email account will now be visible in Access work or school.
11. Open a Microsoft application to confirm that the fix has taken effect.

Windows 10 Instructions (Similar with a few minor differences)

1. Open the Settings app.
2. On the left-hand side, choose Email & Accounts.
3. Click your Creighton email address, then Disconnect.
4. When a prompt appears asking "Are you sure you want to remove this account?", click Yes.
5. Choose Connect on the top of the window.
6. A Set up a work or school account pop-up will appear, enter the your Creighton email address formatted as NetID@creighton.edu.
7. Enter your Creighton email password, then choose Sign In.
8. When complete, a message saying "You’re all set" will appear. Click Done.
9. Your Creighton email account will now be visible in the Access work or school.
10. Open a Microsoft application to confirm that the fix has taken effect.