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    Lenovo laptops have internal batteries which maintain power to the system, even when the system is unplugged. In some rare circumstances, the unit may appear to be turned off, or asleep, but will not wake up or power on as normal. In these situations, a power reset may return the unit to a working state
    This article details how to process a Lenovo computer that is under warranty and needs hardware repair. The process includes getting a box from Lenovo, shipping the device back and getting it repaired, and having it sent back to the tech who then delivers it to the user.