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Users who upgrade a Mac to macOS 27 may experience issues printing with Pharos, including receiving the error message"The printer software is not compatible." This occurs because macOS 27 no longer installs Rosetta by default, which is required for certain Pharos components to run. Installing Rosetta restores Pharos functionality and allows users to print normally again. For additional information and vendor documentation, see the Pharos Knowledge Base article linked in the References section.

What should I do if I sent my document and it didn't print?

If I am having problems printing, what can I do, who can I call?

Certain Apple M-series MacBooks may experience issues connecting to DFS network shares or network printers due to iCloud Private Relay being enabled. Disabling Private Relay resolves the connectivity issue.

This article discussed what to do when prompted to enter a cost center number when logging into Pharos on a Canon Printer.

Describes how Mac OS now has more permission prompts specifically related to Pharos printing and network discovery. These prompts can interfere with the ability for the printer driver to display the entry necessary to allow printing. The article shows how to resolve.

This video is a brief overview of the new Canon DX model multi-function devices (printers).

instructions on how to print from a personal device for faculty and staff

Sodexo employees attempting to print to a Canon printer see a "Cost Center" window appear asking for a cost code. The article provides instructions for gaining access to print services.