Mac OS Not Showing Popup to Enter NetID/Password for Printing

• The latest Mac OS versions contain additional security and application permission settings.  Sometimes these additional settings can prevent the Canon Pharos printer from popping up the desired screens causing documents to not fix. 
• If the Pharos pop up box does not display to enter the netid and username for a print job, below is usually the fix.

Common Signs or Symptoms:

• When printing, an Apple OS Allow or Don't Allow window opens with Allow Popup to find devices on local networks?
• If Allow is selected no option to enter your NetID and password for printing is displayed.

Troubleshooting Steps:

1. When printing the first time after the Sequoia upgrade, you will be prompted to select Allow the Pharos popup box. If Don't Allow is selected you will need to change it to Allow in System Preferences mentioned below.

Sequoia Pharos Printing

2. Next you should be presented with Pharos Popup box. Periodically even if you click Allow, the pop up box that asks for your NetID and password to allow printing will not display.

Entering Pharos Popup Box Credentials

3. If you don't see this Pharos Popup box, there are two options you can use to resolve the issue.

• You can reboot the computer and try to print again.  This time the popup box will show up, and you will be allowed to print.
• You also have the option to toggle off the Pharos Systems International.  To do this:
  • Go to System Preferences > General >  Login Items.
  • The toggle will be set to on, but to ensure the setting, toggle it off and then toggle it back on. 
  • Next try to print again.  If that fails you will need to reboot your computer.

Pharos Systems International

Further Explanation of the Issue

• One new feature is a system setting called Local Network. This is located in System Preferences > Privacy and Security.  
• The application listed will be named Popup.  If you select  Don't Allow the toggle will be off.  Slide it to the right to toggle it on, and attempt to print again.
• If the Popup Box for user credentials does not appear, apply one of the two fixes previously listed above.