Desktop and Mobile Device Support

Articles (24)

Classroom – no signal message on screen

What to check for when you see a no signal message on screen or monitor in the classroom.

CSDJ Lab or Shared iMac - Low Disk Space Warning

Steps to identify users with large data storage on CSDJ Lab or shared iMacs reporting low disk space.

Deleting User Folders on Lab or Shared Macs.

Steps to Delete user folders on iMacs that are low on disk space.

Fixing Windows Error 80090030 "TPM has malfunctioned"

How to resolve windows error regarding "malfunctioning TPM" by removing and re-adding work or school accounts.

How to adjust displays scale and layout on Windows 10

How to adjust displays scale and layout on Windows 10

How to change background on multiple displays on Windows 10

How to change your background on multiple displays on Windows 10.

How to rearrange multiple displays on Windows 10

How to rearrange multiple displays on Windows 10

Installing Microsoft Store apps on Creighton Devices

This document will guide you through the steps to give you the best option to installing software from the Microsoft Store.

Mac OS Sequoia Limitations for Printing and Screen Recording

This article provides workarounds for the Mac OS Sequoia and printing and screen recording issues.

Microsoft Office 365 Resources

Resources available through Microsoft for their various products.

Office 365 Add-In for Web And Desktop

The Zoom Scheduler Office 365 add-in is designed to manage scheduling within the Outlook web and desktop apps. The add-in allows you to easily add a Zoom meeting to any new or existing calendar event.

OneDrive Gives File Open Elsewhere Error Message

Onedrive gives error about file open elsewhere when it’s a newly downloaded file from SharePoint.

Power Reset on Dell Portables

Use this process to reset the power on Dell portable devices.

Power Reset on Lenovo Portables

Lenovo laptops have internal batteries which maintain power to the system, even when the system is unplugged. In some rare circumstances, the unit may appear to be turned off, or asleep, but will not wake up or power on as normal. In these situations, a power reset may return the unit to a working state

Prevent Monitors Going to Sleep when Closing ThinkPad Lid

How to prevent your external monitors from going to sleep when closing your ThinkPad lid.

Recovering Earlier Version of an Office File

Recovering Earlier Version of an Office File: Excel for Office 365 Word for Office 365 PowerPoint for Office 365 Excel 2019 More...

Resetting the SMC on a Mac

The SMC (System Management Controller) is responsible for managing power on your Mac. Resetting it can resolve certain uncommon issues related to power or thermal management.

Selecting Multiple Displays Viewing Mode on Windows 10 Devices

Using the built-in settings, you can also choose the viewing mode for your displays.

Setting up new Pluggable Docking Station for Mac Systems

These steps guide a user or technician through the process of setting up the new, standard docking station that is being paired with new Mac laptop systems. Users will be able to utilize one or two external monitors after completion.

Sharing Your Calendar outside of Creighton Using Microsoft Outlook

Share calendar outside the organization using Microsoft Outlook.

Sharing Your Calendar Outside the Creighton using Outlook Web App (OWA)

Share calendar outside the organization using Outlook Web App (OWA)

Using External Monitors with Your Mac

Learn how to connect another display to your Mac and choose how your displays work together.

Using the Force Touch on Macbook Trackpads

Using the Force Touch on Macbook Trackpads. Learn about the Force Touch trackpad, its features, and how to use it.

Viewing the taskbar across multiple displays on Windows 10

How to show the taskbar across multiple displays on Windows 10